SHIPPING
Christmas Delivery dates :
UK Royal Mail Tracked Service - 21st December
UK Royal Mail Standard Service- 17th December
Worldwide tracked service- 15th December
Please note, we are operating as normal and dispatching orders on time. Even if cut off times are missed there is still a chance you will receive your order in time for Christmas. Please note that this cannot be guranteed due to an ongoing industrial strike action by Royal Mail which may cause some delays.
Personalised jewellery -
Any personalised jewellery orders after the 12th of December will still be processed and we will still try our best to get it out in time for Christmas but this cannot be guaranteed.
United Kingdom
Standard Shipping 3-5 Business days - £0.99p
1-3 Working days Tracked and signed - £3.99p (when available)
Next day delivery - £6.99p
Europe
Standard shipping 3-7 business days - €1.70
DHL European Tracked Delivery (2-5 Days) - €5.70
(Austria, France, Germany, Ireland, Netherlands, Spain, Aland Islands, Albania, Andorra, Armenia, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Holy See (Vatican City State)).
USA, Australia and Rest of World
Standard shipping 1
5-15 working days (tracked) - $4.89
Selfie Flash lights - (6-18 Working days ) Tracked
DHL Express Tracked 2-5 working days- $21.00 (when available)
FREE SHIPPING 10-19 days non tracked service - FREE
Shipping information
All orders will take a processing time of 1-3 days before they are shipped.
In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
We offer a 1-3 working days delivery service on all items. Please choose this option at checkout. This does not include weekends.
Orders are distributed from our UK warehouse
The shipping time stated will start from the day of dispatch.
If there are any other questions/relations to shipping please contact us 545508242@qq.com
Lost/Late Orders
Please make sure that you provide the correct delivery address as we will take no responsibility for misplaced parcels or if orders have been requested to be placed somewhere else within the delivery vicinity.
If your order is late please report to us by writing an email to 545508242@qq.com where we will be able to look in to this further.
Returns
Each product is hand checked by one of the Kiss Mwah staff. We do our best to make sure that all our customers get 100% satisfaction of product received. We make sure that all items are received in perfect condition. Although sometimes issues do occur we are always happy to rectify the problem in the best way possible. If you do find a fault with the item upon receiving, please take images of the product and contact us right away. We will work alongside you to make sure that you are completely satisfied with your item.
If you wish to return your items, please email us with the reason why to 545508242@qq.com within 10 days of receiving your items. (The 10 days will be based on the delivery date.)
Please note: Personalised items are handcrafted to each persons persona, other then a fault from Kiss Mwah we will be happy to issue 50% of the processing fee of the refund amount if necessary.
Customs/Duties: Please not we are not liable for any customs and duties fees for your country.
(even if you refuse any shipments upon delivery).
Import Taxes & Duties
Some countries outside the UK may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.